Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (860)295-1595.
1. What are the Hospital hours?
Our Hospital is open Monday, Tuesday, Thursday, and Friday from 7:30 AM to 5 PM, and Wednesday 7:30 AM to 7:30 PM. On Saturdays we are open from 8:00 AM to 1:00 PM for boarding appointments. There are no doctor appointments on Saturdays. The Hospital is closed on Sunday.
2. Do I need to have an appointment?
Yes, patients are seen by appointment. Please call ahead with day time emergencies.
3. What forms of payment do you accept?
Cash, Check, Discover, Mastercard and Visa, and Care Credit
4. Can I make payments?
Payment is required at the time of service.
*Care Credit is a medical line of credit that offers monthly payment plans.
5. At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 4-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is required prior to undergoing anesthesia and surgery.
6. What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
7. How long do the sutures stay in after my pet's surgery?
Procedures involving sutures may require them to be removed in 14 days following the surgery. Sutures in reptiles may be 4-6 weeks following surgery.
8. Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, eliminating the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
9. Do you board pets?
Yes, we do boarding for our clients. We provide boarding for dogs and cats, birds, reptiles and small mammals. We provide Science Diet Sensitive Skin and Stomach for cats and dogs and Harrison's Bird Food for birds. We ask that you provide your own food for other exotic pets. You may also bring your own food if you prefer to feed something other than what we provide.
10. What are your kennels like?
Our dog kennels are all indoor. The dogs are walked 3 times daily while they are boarding. The cat and exotic boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders.